Refund policy

This policy applies to paid Cloudflow Core training seats confirmed by invoice. The website itself does not take payments.

Eligibility

Self-paced seats (Ledger Seat / Audit Bench individual) may request a full refund within 14 days of access delivery if less than 20% of course lessons have been opened.

Timeframe

Requests must be emailed to info@cloudflow-core.digital within the 14-day window, including your invoice number and enrolled email.

Full or partial refunds

Full refunds apply when eligibility criteria are met. Partial refunds may be offered at our discretion if access was interrupted by a platform outage lasting more than 72 consecutive hours during your first month.

Non-refundable items

Cohort Desk kickoff fees after the facilitated session has occurred, completed certificate packs already issued to HR, and third-party examination vouchers (if any) are non-refundable.

Refund process

We confirm eligibility by email, revoke course access, and process the refund to the original payment method when possible.

Processing time

Approved refunds are typically completed within 10–15 business days, depending on your bank or card issuer.

Refund method

Funds return via the original channel (bank transfer or card). We do not issue cash refunds at the Kuching office.

Cancellation

You may cancel future cohort attendance up to five business days before kickoff for a seat credit valid six months. Later cancellations convert to self-paced access rather than a cash refund, unless required otherwise by law.

Exceptions

Statutory rights under Malaysian consumer law remain unaffected. If materials were defective and not repaired within a reasonable time, contact us for a remedy that may include refund.

Contact for refund requests

info@cloudflow-core.digital · Phone: 08233-1773 · Address: Street: G Kenyalang Shopping Centre 6D Jln Datuk Sim Kheng Hong Kenyalang Park Kuching Ma; City: Kuching; State/province/area: Sarawak; Zip code: 93300; Country: Malaysia;